Terms of Service

1. Free market-validation access

The current Service is a free, pre-commercial market-validation release for persons evaluating LogisticsAI for business use. No paid service, checkout, subscription, order or price reservation is available, and submitting an enquiry records interest only.

These Terms govern free evaluation access. Any future paid service will require the operator to complete the applicable commercial registration and the parties to accept a separate written order or checkout. A negotiated order will prevail for the same subject; the Data Processing Addendum prevails for processing of Customer Personal Data.

2. Provider and authority

The project operator and data controller are identified in the Legal Notice. LogisticsAI is currently operated as a pre-commercial market-validation project and does not accept paid orders. A person using the evaluation on behalf of an organization confirms that they have authority to provide its data and instructions.

3. Service

LogisticsAI provides hosted tools for logistics document extraction, structured review, workflow automation, evidence management, exports and selected reporting functions. Features, usage limits, support and any service levels are those stated in the applicable order. No service level or uninterrupted availability is promised unless expressly agreed in writing.

4. Accounts and customer administration

The Customer must provide accurate information, designate authorized users, protect credentials, promptly remove access that is no longer required and maintain suitable internal approvals. The Customer is responsible for use under its workspace except to the extent caused by our breach. Suspected compromise must be reported promptly.

5. Customer Data and instructions

The Customer retains its rights in Customer Data and outputs generated from it. The Customer grants us a non-exclusive, worldwide, limited licence to host, copy, transform, transmit and display Customer Data only as necessary to provide, secure and support the service and comply with law.

The Customer warrants that it has the rights, notices, permissions and lawful basis required to submit and instruct processing of Customer Data. The Customer must minimize personal data and must not submit special-category, criminal-offence or export-controlled data unless expressly agreed in writing with appropriate safeguards.

6. Acceptable use

The Customer and users must not:

• use the service unlawfully, infringe third-party rights or upload malicious, deceptive or unauthorized material
• circumvent access controls, probe or disrupt the service, or access another customer's environment
• resell, sublicense, scrape or reverse engineer the service except where mandatory law expressly permits
• misrepresent an output as an official permit, independent audit, certification, legal opinion or guaranteed regulatory result
• use AI or generated outputs to make a solely automated decision with legal or similarly significant effects without an independently lawful and appropriately reviewed process

7. AI and output disclaimer

Extraction, mapping and generated content can be incomplete, outdated or incorrect. Confidence indicators and source references are aids, not guarantees. The original document and authoritative public sources remain controlling. The Customer must perform competent human review before using outputs for routing, permit compliance, tenders, emissions claims, contracts or regulatory reporting.

We do not provide legal, tax, accounting, engineering, safety or certification services. Alignment features do not mean that LogisticsAI, an output or the Customer is certified or legally compliant.

8. Indicative pricing and no current charges

Amounts shown on the Pricing page are non-binding estimates for a possible future B2B offering. They are not an offer, order, subscription or price reservation. Scope, final pricing, applicable taxes and provider details may change and will be confirmed only in a separate written offer after commercial registration.

No payment details are collected and no charge, renewal or paid cancellation currently applies. Activating paid services later will require updated provider disclosures and an express order or checkout accepted by the customer.

9. Confidentiality

Each party will protect the other's non-public business, technical and commercial information using at least reasonable care and use it only for the contract. This does not cover information lawfully known without restriction, independently developed, public without breach or lawfully received from another source. Required disclosures must, where legally permitted, be notified in advance and limited to what is required.

10. Intellectual property and feedback

We and our licensors retain all rights in the service, software, interface, documentation, methods and branding. During the contract, the Customer receives a limited, non-exclusive, non-transferable right for authorized users to use the service for internal business purposes. Feedback may be used without restriction, provided it does not identify the Customer or disclose Customer Data.

11. Security and data protection

Each party will comply with applicable data-protection law for its role. Our processing of Customer Personal Data is governed by the Data Processing Addendum. The Customer remains responsible for workspace permissions, endpoint security, lawful instructions, data minimization and exports after download.

12. Suspension and termination

Either party may terminate for a material breach not cured within thirty days after written notice, or immediately if cure is impossible, insolvency law permits, or continued performance would be unlawful. We may temporarily suspend access to address a credible security threat, unlawful use, material harm, or non-payment, using the least disruptive measure reasonably available and restoring access when the cause is resolved.

On termination, access ends. On request made before termination or during any stated retrieval window, the Customer should export available data. Deletion and legally required retention follow the Privacy Notice and Data Processing Addendum.

13. Warranties

Each party warrants that it has authority to enter the contract. We will provide the service with reasonable professional care. Except for express commitments and mandatory law, the service and outputs are provided as available, and implied warranties are excluded to the maximum extent permitted. We do not guarantee uninterrupted service, error-free AI output, acceptance by authorities or third parties, or results dependent on Customer Data.

14. Liability

Nothing excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that mandatory law does not permit to be limited. Subject to that rule, neither party is liable for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill or anticipated savings, to the extent such exclusion is lawful and the loss was not the direct and foreseeable result of the breach.

Subject to the same rule, each party's aggregate liability arising from the service in any twelve-month period is limited to the fees paid or payable for the affected service during the twelve months preceding the event giving rise to the claim. This cap does not reduce obligations that applicable data-protection law expressly places on a party toward data subjects or authorities.

15. Third-party claims

The Customer will defend and indemnify us against a third-party claim to the extent caused by unlawful Customer Data, an instruction that infringes third-party rights, or a material breach of acceptable use. We must give prompt notice, allow reasonable control of the defence, provide cooperation at the Customer's cost, and may reject a settlement that admits fault or imposes a non-monetary obligation on us. The obligation is reduced to the extent we caused the claim.

16. Changes, force majeure and notices

We may make proportionate prospective changes for legal, security, provider or product reasons. We will give reasonable advance notice of a materially adverse change. If a change materially reduces a paid service, the Customer may terminate the affected service before it takes effect and receive any refund required by the order or mandatory law.

Neither party is liable for delay caused by events beyond reasonable control, provided it mitigates and resumes performance. Notices may be sent to the account or legal contact details. Assignment of the whole contract in a merger, reorganization or sale is permitted with continuity of obligations; other assignment requires reasonable consent.

17. Governing law and disputes

Belgian law governs the contract, excluding conflict-of-law rules, unless an order expressly states otherwise. The courts of the judicial district where the provider has its registered office have exclusive jurisdiction for B2B disputes, subject to mandatory jurisdiction and a party's right to seek urgent protective relief. The parties will first attempt in good faith to resolve a dispute through written escalation.

18. Entire agreement and severability

The contract is the entire agreement on its subject and replaces prior proposals on that subject. If a provision is invalid or unenforceable, it will be limited to the minimum extent necessary and the remainder continues. Failure to enforce a right is not a waiver. Terms intended by their nature to survive termination remain effective.